Returns & Exchanges
At Sizzlefish, we strive for complete satisfaction with every shipment of our premium seafood. Due to the perishable nature of our products, we offer a satisfaction guarantee that includes replacements or credits for any items that do not arrive in perfect condition.
Inspect Your Delivery
Examine your seafood immediately upon arrival to ensure it is still frozen or refrigerator-cold and that the vacuum seals are intact.
Document the Issue
If you notice any damage or quality concerns, take clear photos of the product and the shipping box, including the shipping label.
Contact Support
Email our customer service team within 7 days of delivery with your order number and the photos of the affected items.
Resolution Process
Our team will review your claim and issue a replacement shipment or a store credit to ensure you receive the high-quality experience you paid for.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing