Frequently Asked Questions
Everything you need to know about getting premium seafood delivered to your door.
How is my seafood packaged for shipping?
We flash-freeze our seafood at the peak of freshness and ship it in insulated coolers with dry ice to ensure it arrives frozen and safe at your doorstep.
When will my order arrive?
Orders typically ship within 1-2 business days. Once shipped, most orders arrive within 24 to 48 hours depending on your location within the United States.
Do I need to be home to receive my delivery?
No, you do not need to be home. Our packaging is designed to keep your seafood frozen for several hours after delivery, though we recommend transferring it to your freezer as soon as possible.
Is your seafood sustainably sourced?
Yes, sustainability is our priority. We work closely with trusted fisheries to provide wild-caught and responsibly farmed seafood that meets high environmental standards.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if there is an issue with your order or it arrives damaged, please contact our support team within 7 days for a replacement or refund.
How should I thaw my Sizzlefish products?
For the best quality, we recommend thawing your fish overnight in the refrigerator. For faster thawing, place the vacuum-sealed package in a bowl of cool water for 20-30 minutes.